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Help That Feels Personal — Because It Is

When your team needs support, FlexFormz experts are there promptly, with superior service — 24/7, 365 days of the year. You’ll talk with a real person — someone who knows your mission, understands fundraising, and is committed to your success.  

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At FlexFormz, support is a relationship, not a ticket number.

  • A team that knows your organization and cares about your success
  • Fast, reliable responses when timing matters most
  • No call centers, bots, or ticket queues
  • Direct access to knowledgeable support by email or video 
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Email Support

Direct email access to Customer Care

Have a detailed question? Need documentation? Following up on an integration or configuration issue?

Email is perfect for:

  • Step-by-step troubleshooting
  • Documentation requests
  • Sharing screenshots or files
  • Questions that require a thoughtful written response

You’ll hear back from a real FlexFormz specialist — not an automated response system.

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Schedule a Video Call

Book time with a Customer Care specialist

Sometimes it’s easier to talk it through. Schedule a one-on-one video session with a member of our team for personalized guidance.

Ideal for:

  • Donation form walkthroughs 
  • Campaign setup reviews
  • CRM integration troubleshooting
  • Dashboard reporting help
  • Strategic fundraising discussions

We’ll walk through your setup together and make sure everything is working exactly as it should.

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Answers When You Need Them 

Sometimes you need immediate clarity. Our FAQs provide quick answers to common questions about setup, support, integrations, security, and ongoing care. 

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If you don’t see your question, our team is always ready to help. 

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For step-by-step instructions and deeper technical guidance, explore the FlexFormz documentation hub.
Whether you’re configuring advanced integrations or launching your first donation form, detailed resources are available to support you. 

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Getting started guides

Dashboard and reporting instructions

Integration setup documentation

Payment options and configuration help

Tracking code implementation

Premium gift and GiftCatalogz setup

Everything you need — organized, accessible, and easy to follow. 

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