When your team needs support, FlexFormz experts are there promptly, with superior service — 24/7, 365 days of the year. You’ll talk with a real person — someone who knows your mission, understands fundraising, and is committed to your success.
Have a detailed question? Need documentation? Following up on an integration or configuration issue?
Email is perfect for:
You’ll hear back from a real FlexFormz specialist — not an automated response system.
Email Our Team
Sometimes it’s easier to talk it through. Schedule a one-on-one video session with a member of our team for personalized guidance.
Ideal for:
We’ll walk through your setup together and make sure everything is working exactly as it should.
Schedule a CallSometimes you need immediate clarity. Our FAQs provide quick answers to common questions about setup, support, integrations, security, and ongoing care.
Getting started is easy to do. Once your account is active, your onboarding specialist will walk you through your dashboard, help you configure your first donation form, and make sure your CRM integration is connected and tested before you go live. Most organizations are up and running within a few days.
After launch, you have direct access to the FlexFormz Customer Care team via email and video call — no ticket queues, no bots. Whether you have a quick question or need hands-on help with a campaign, a real FlexFormz specialist is always within reach.
FlexFormz connects to your CRM and other tools via API, syncing donation and contact data automatically the moment a form is submitted. No manual exports or middleware are required. For a full breakdown of supported integrations and how data flows, visit our Integration Documentation.
Onboarding includes a dedicated setup session with a FlexFormz specialist who will help you configure your forms, connect your integrations, and test everything before launch. We’ll make sure your team feels confident using the platform before you take the reins.
FlexFormz is built to meet the security and compliance requirements of nonprofit fundraising, Donor data is encrypted in transit and at rest. For a full overview of our security practices, visit our Trust & Security page.
$0 monthly fees. $0 setup costs. You only pay a small platform fee per successful donation, so your team can raise support, engage donors, and advance your mission.
If you don’t see your question, our team is always ready to help.
For step-by-step instructions and deeper technical guidance, explore the FlexFormz documentation hub. Whether you’re configuring advanced integrations or launching your first donation form, detailed resources are available to support you.
Getting started guides
Dashboard and reporting instructions
Integration setup documentation
Payment options and configuration help
Tracking code implementation
Premium gift and GiftCatalogz setup
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